CONFIDENTIAL PPI Reclaim Enquiry

Make contact with Hidenda Claims Management now. Your claims manager (not a call centre) will get back to you as soon as possible.

Hidenda is a trading name of Harwood Claims Management Ltd which is regulated by the Claims Management Regulator in respect of regulated claims management activities. They can advise on your loan, mortgage and credit card PPI claims no matter which company they are held with.

Your enquiry is confidential with no obligation to proceed.

Claim Now

Name

Preferred contact phone number

2nd number just in case

Email address (to keep you updated - 100% private, we will not share)

Address and Postcode. We send you a no-obligation claims pack via post and email which will be sent at no cost. (We will not share your address)

ppi We guarantee 100% privacy. Your information will not be shared.

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Hidenda Complaints Procedure

1. Complaints may be made in writing to our postal address (6E2 Boundary Court, Willow Farm Business Park, Castle Donington. DE74 2NN), by e-mail (complaints@hidenda.com), by telephone (01332 815418) or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006. You should address your complaint to The Complaints Department.

2. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business together with a copy of this complaints handling procedure. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.

3. Within eight weeks of receiving a complaint we will send you either:
1. a final response which adequately addresses the complaint (including contact details for the Legal Ombudsman should you wish to make a complaint to them); or

2. a response which:
i. explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response

ii. informs you that you may refer the handling of the complaint to the Legal Ombudsman if you are dissatisfied with the response, the timeframe for doing so and full contact details.

4. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.

5. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to The Legal Ombudsman.

The Legal Ombudsman

The Legal Ombudsman for England and Wales was set up by the Office for Legal Complaints under the Legal Services Act 2007. Their job is to look at complaints about legal service providers and claims management companies in a fair and independent way: we will not take sides and are unable to provide legal advice.

Telephone: 0300 555 0333 9am to 5pm Mon-Fri. Calls will cost no more than those to national geographic numbers (starting 01 or 02) from both mobiles and landlines. If you are calling from overseas, please call: +44 121 245 3050.

Email:CMC@legalombudsman.org.uk

You can write to them at:
Legal Ombudsman
PO Box 6806, Wolverhampton WV1 9WJ

6. Any complaint must be referred to the Legal Ombudsman within six months of the date of our written final response.